This may be due to several factors. Please follow these
recommendations in order:
First, ensure that you are using the line cord that was supplied with the phone. Your existing line cord may not be suitable.
Check that both ends of the supplied line cord are connected securely.
Check that the power is on and that you have the power adaptor correctly plugged into a known working mains socket and also to the telephone base unit.
If the handset display flashes 'Searching' or 'Base' it indicates that the handset has lost its link to the base. Move the handset closer to the base and if the link is not restored you will need to re-register the handset to the base. Please consult the userguide for your product.
Switch the mains power off, wait five seconds and then turn it on again. This will reset your product.
If the line cord is not connected to the telephone master socket, try it in this socket. If the problem clears there may be a problem with your internal wiring between the telephone sockets.
Remove all other telephone equipment connected to the same line. If the problem clears you may have exceeded the amount of equipment that can be connected. All telephone networks have a REN value allocated to them. The standard allocation for a residential line is four REN and equipment connected to the line should not exceed this value. You can check the total REN connected to your line by adding together the REN value of each piece of telecommunication equipment, it is normally shown underneath the base.
If you have a broadband service, ensure you use a broadband filter on all telephone sockets that are in use.
Try connecting another known working telephone to the telephone line socket. If you still cannot make or receive calls you should contact your service provider for the line to be checked.
Try testing your telephone on a telephone line in a different property (eg a neighbour's line). This will also help verify whether the phone or line is at fault.
If you can make but are not receiving calls then please check the following;
Confirm that the ringer is not switched off on either the handset or the base.
Check if call divert is activated on the line.
If none of the above remedies solve your problem, please contact the helpdesk.
Depending on your individual phone specification, your phone, when new and fully charged, will have a performance of approximately 10 hours talk time and 100 hours standby time (check your userguide for exact figures). Battery performance will diminish over time. If you believe battery life is too short, then you should try the following:
Remove and then replace the handset batteries. Place the handset on the base or charger and allow to charge for up to 24 hours.
If you have a multi-handset phone, try swapping the batteries between handsets.
Ensure that you place the handset on the base or charger after use.
If the batteries still do not hold their charge, they may have to be replaced. Please ensure that you use the correct type and rating of battery (see userguide for specifications). Batteries are available from the Helpdesk for your product.
If none of the above remedies solve your problem, please contact the helpdesk.
Motorola’s DECT phones are tested to ensure that they meet the minimum range of 50 metres indoors and up to 300 metres outdoors. This is in ideal conditions. However in a normal home environment there are conditions that can affect performance - for example, the construction of the building in which the base/handset is placed including the wall material, thickness of walls and dampness.
The base ideally needs to be placed away from large metal items such as fridge-freezers, microwave ovens, etc.
Make sure the distance between the base and handset is obscured by as few walls as possible.
The base should be placed away from other electrical/electronic equipment, eg, PCs, TVs, etc.
If none of the above remedies solve your problem, please contact the helpdesk.
If the handset displays 'Searching' or 'Base' on the screen, this indicates that the handset has lost its link with the base.
The following procedure should be followed to help resolve the problem:
Confirm that the power lead has not been inadvertently disconnected from the base.
Ensure that the handset batteries are correctly installed and are fully charged.
Ensure that the handset and base are within range of each other.
Switch the mains power off, wait five seconds and then turn it on again. This will reset your product.
Carry out a reset procedure on both the handset and the base to return the settings back to the factory default. Your user guide will guide you through the correct procedure.
If none of the above remedies solve your problem, please contact the helpdesk.
The following procedure should be followed to help resolve problems where 'Register', ‘Unregister’ or ‘Please Register’ is displayed on the handset:
Ensure that the handset and base are within range of each other.
Carry out the registration procedure to register the handset to the base. Since individual DECT phone models vary in procedure for you will need to follow the user guide instructions.
If none of the above remedies solve your problem, please contact the helpdesk.
This issue may be due to several factors. Please follow these recommendations in order:
If you have a broadband service, ensure you use a broadband filter on all telephone sockets that are in use.
If your base line cord is not connected to the telephone master socket, try it in this socket. If the problem clears there may be a problem with your internal wiring between the telephone sockets.
Try connecting another known working telephone to the telephone line socket. If the problem remains you should contact your telephone service provider for the line to be checked.
Try testing your telephone on a telephone line in a different property - for example, a neighbour's line. This will also help verify whether the phone or line is at fault.
The base ideally needs to be placed away from large metal items such as fridge-freezers, microwave ovens, etc.
The distance between the base and handset is obscured by as few walls as possible.
The base should be placed away from other electrical/electronic equipment, eg, PCs, TVs, etc.
If none of the above remedies solve your problem, please contact the helpdesk for your product.
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